Effective Date: Aug 18, 2026

At Elorey, we aim to provide a secure, simple, and transparent payment experience for every customer.

This Payment Policy explains the payment methods available on our website, how payments are processed, payment security, failed transactions, and payment-related issues.

1. Accepted Payment Methods

We accept payment methods that are available through our checkout.

Depending on availability, customers may be able to pay using major credit and debit cards, including:

  • Visa
  • Mastercard
  • UnionPay
  • American Express
  • Discover
  • Other payment methods displayed at checkout

We also support selected secure digital payment and alternative payment methods, including:

  • Apple Pay
  • Google Pay
  • Link by Stripe
  • Amazon Pay
  • Cash App Pay
  • Klarna

The payment methods available may vary depending on your location, payment provider, device, browser, and other checkout conditions.

The available payment options will be clearly displayed during checkout before you complete your purchase.

2. Payment Currency

Prices on our website are displayed in United States Dollars (USD $) unless otherwise stated.

The total order amount, including applicable product prices, discounts, taxes, and shipping charges, will be displayed before the order is completed.

Your bank or payment provider may apply currency conversion or other charges depending on your account and payment method.

3. When Payment Is Charged

Payment is generally required when you place an order.

Depending on the payment method and payment provider:

  • Your payment may be charged immediately; or
  • The payment may first be authorized and then captured after the order is confirmed.

An order is not considered successfully completed until payment has been successfully authorized or received.

4. Secure Payment Processing

We take payment security seriously.

Payments are processed through trusted third-party payment providers using security measures designed to protect payment information during checkout.

We do not intentionally store complete credit or debit card details on our website.

Sensitive payment information is handled by the relevant payment provider according to its own security and privacy practices.

5. Payment Confirmation

After a successful order and payment:

  • You will normally receive an order confirmation by email
  • Your order will move into the applicable processing stage
  • Payment information will be recorded as part of the transaction

If you do not receive an order confirmation, please check your spam or junk email folder.

If you still cannot locate your confirmation, please contact our customer support team.

6. Failed or Declined Payments

If your payment cannot be completed, the order may not be successfully placed.

A payment may fail because of reasons including:

  • Incorrect payment information
  • Insufficient funds
  • Bank authorization issues
  • Card restrictions
  • Payment provider issues
  • Security or fraud checks
  • Temporary technical problems

If your payment fails, you may try another available payment method or contact your bank or payment provider for assistance.

7. Pending Payments & Authorization Holds

In some circumstances, your bank or payment provider may temporarily place an authorization hold on your account.

A pending authorization does not necessarily mean that the order has been successfully completed or that the payment has been permanently charged.

The time required for a pending authorization to be released depends on your bank or payment provider.

If you believe you have been charged incorrectly or more than once, please contact us so we can review the transaction.

8. Payment & Checkout Issues

Occasionally, technical problems may affect the checkout or payment process.

If you experience:

  • Checkout errors
  • Payment processing errors
  • Payment page loading problems
  • Failed transactions
  • Duplicate payment concerns

Please try refreshing the checkout page or using another available payment method.

If the problem continues, contact our customer support team with the relevant order or payment information.

9. Fraud Prevention & Payment Verification

To protect our customers and our business, we may use reasonable security and fraud-prevention measures.

An order may be reviewed, held, or cancelled if it contains information that appears inconsistent, unusual, unauthorized, or potentially fraudulent.

In certain circumstances, we may request additional information or verification before completing an order.

If an order is cancelled after payment has been collected, an applicable refund will be processed to the original payment method, subject to the circumstances of the transaction.

10. Pricing & Order Total

We aim to ensure that product prices and checkout information are accurate.

Before completing your purchase, you will be shown the applicable order total, which may include:

  • Product price
  • Applicable discounts
  • Taxes
  • Shipping charges
  • Other applicable charges, if any

We do not intentionally add hidden payment processing charges to your order.

However, your bank, card issuer, or payment provider may independently charge fees such as:

  • Currency conversion fees
  • International transaction fees
  • Banking fees
  • Other provider-specific charges

These fees are determined by your financial institution or payment provider and are outside our control.

11. Pricing or Technical Errors

We make reasonable efforts to maintain accurate product prices and checkout information.

However, occasional technical, typographical, or pricing errors may occur.

If an error materially affects an order, we may contact you to explain the issue and, where appropriate, cancel the affected order.

If payment has already been collected for an order that is cancelled due to such an error, the applicable amount will be refunded to the original payment method.

12. Refunds & Payment Reversals

Approved refunds are processed according to our Return & Refund Policy.

Refunds are generally issued to the original payment method used for the purchase unless otherwise required or agreed.

After we process a refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

For complete information about returns and refunds, please review our Return & Refund Policy.

13. Chargebacks & Payment Disputes

If you believe a payment was processed incorrectly, please contact us first so we can review the transaction and attempt to resolve the issue.

Please provide:

  • Order number
  • Customer name
  • Transaction details
  • Description of the issue

We will review legitimate payment concerns and provide appropriate assistance.

14. Transparency

At Elorey, we believe customers should understand the amount they are paying before completing an order.

We aim to clearly display:

  • Product prices
  • Discounts where applicable
  • Shipping charges
  • Applicable taxes
  • Available payment methods
  • Final order total

We do not intentionally use hidden payment charges or undisclosed fees.

15. Contact Information

If you have any questions regarding payments, billing, checkout, or payment-related issues, please contact us:

Business Name: Elorey
Email: support@globemartio.us
Phone: +1 (505) 523-2842
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Address: 2725 Agua Fria St APT D-109, Santa Fe, NM 87507, United States

Last Updated: Aug 18, 2026